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NEW Customer Service Companies
The incumbent leads the operation of the jewelry depot to ensure that the financial, operational, and customer service objectives are achieved.
22894 Pacific Blvd
Sterling
Virginia
United States
Contact Name: Amy Khan
Contact Phone: 703-464-5289
E-mail: akhan@newcorp.com
Duties/Responsibilities:
Responsible for leading and managing all depot operations in a financially successful manner.
Direct the activities of Production Supervisors and Administrative Supervisors in support of productivity and performance of bench jewelers, apprentices and administrative associates.
Responsible for ensuring that the depot is appropriately paid for ESC, COD, and other service types.
Operate the depot within budget and profitability objectives.
Primary source and contact for all Security, Fire, OSHA, and EPA regulations and enforcement. Responsible for the safety and security of jewelry within depot control.
Develop and mentor supervisors and jewelers.
Continuous development of jeweler skill training.
Recommend and implement new strategies to improve depot performance, program effectiveness, and claim/invoice processing efficiency.
Accountable for the implementation of depot processes, software upgrades, and client presentations that foster greater partnership, and delivery of timely, consistent high quality service.
Contain and reduce cost of service through effective and innovative application of service strategies.
Ensures that program parameters are followed to maximize efficiency and cost effectiveness.
Additional projects as business needs demand.
Knowledge/Skill Requirements:
Minimum of 10 years managerial experience required in high performance jewelry production environment or demonstrated industry knowledge and proficiency.
Extensive jewelry repair and industry background.
Multi-site experience preferred.
Analytical and strong problem solving skills required.
Demonstrated ability to manage multiple projects simultaneously.
Established track record in the areas of quality management, customer service, and cost efficiency..
Strong verbal and written communication skills.
Customer centric orientation.
Proficient knowledge of AYS, Microsoft Office Package (to include Outlook, Word, Excel, and PowerPoint) as well as the latest computer technology
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